Jamie W.

First order and they sent the wrong suitcase. I called them and they said they would send out another one 2 day Fed-Ex but it's been 3 days and when I called they said it takes 2 to process and it's not even shipping out until today. Customer service department is lacking... the bag was a good deal but there are other sites with the same deal so I would probably not order from them again. We shall see if there is any hassle when I have to ship the other suitcase back to them.?

HORRIBLE service from this company that takes no responsibility for their products. We purchased (2) $2,800 Bradington-Young leather sofas on 12/10 and when they arrived 2 months later and one was scratched they made us send it back to the factory for it to be repaired. This took a month and when it was delivered it was the wrong sofa entirely! The delivery company they contracted with had to locate the sofa (*we stayed in contact with the delivery company since Carolina Rustica would never call us back or keep us informed, they washed their hands of it since it was now the delivery companies responsibility) and then it took a couple weeks to find it and another before it was delivered. When it arrived the scratches had been repaired and looked even worse than when we received it the first time. We had to fight with CarolinaRustica to get some money off since we couldn't do anything about the sofa at this point. Just awful and not worth saving any money for the lack of service and inability to stand behind their product.

The items are definitely not real LV but I have a Zippy (*zipper isn't perfect when it's stuffed) but it looks real and the Vernis wallet is not wearing well but for the price it was worth keeping and giving it a go. I have ordered a few handbags and returned them because the brass hardware fell apart immediately or the leather looked plasticy so I will only buy LV from a LV store but for smaller, trendier items or totes I would probably save the money and purchase from Pendoza. I may try a Azur tote but only when they run a 40% off sale. It's also hard to reach customer service but I have done 2 returns so far and I did receive credit. I hope this helps someone.