I called customer service; she was rude and said she wouldn't help. When I asked if I could be forwarded to a different dept so I could find someone who could help me, she refused and when I asked her nicely for her name, she hung up on me. This is the billing dept. Incredibly bizzare. I work in healthcare myself so I know how difficult/stressful it can get, but I would never treat a patient like that. Utterly izzare