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When LXR first started, they made an effort towards having good customer service; today? It's non-existent.
If you visit the Vancouver store at the Hudson's Bay downtown, don't expect anything; you're better off passing the area and going directly to Holt Renfrew or the Hotel Vancouver and buying direct from LV.
What a pitiful experience. They lost 3 customers today and word-of-mouth remains the best form of a referral or deferral.
Jane A.'s review of LXRandCo earned 2 Very Helpful votes
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I purchased 2 bags from them. The first bag came very quickly and was great. The second order was...
Dear Jane,
We are deeply sorry to hear about your recent experience as customer.
LXR does not want to cause any frustration nor disappointment to any of our customer, we do value and respect all of our customer, and we appreciate your honest feedback, it will help us to improve, we do take it seriously.
Could you share your information at info@lxrco.com? Thanks in advance.
Rest assured, we will contact the management of the store you mentioned to make sure it won't ever happened.
Wish you the best,
LXR