Jane D.’s Reviews of Filters Fast & more

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Water Filter

“Item was on backorder but never was told...”

5/1/18

I have been waiting over 10 days since I placed my order for my replacement orders and I still haven't received them. I finally got an email stating that my order shipped. I called company to see what was the delay and the rep told me my order was on back order but she saw that I didn't receive an email from the company. She said it shipped yesterday. No express shipping or anything. I told her I was dissatisfied, but she offered no relief. I WILL NOT order from the company again.

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David A. – Filters Fast Rep Over a year old

Hello Jane D.

It is our goal to provide 100% satisfaction for every single customer and I am very sorry that you did not receive that. Our system does send emails if an item is on backorder so our customers are away of any delay. I will send this information to the appropriate department to look into to make sure they are being sent accordingly. If you could please email me your order number so I can locate you in our system, I will be happy to resolve this issue for you.

Thank you,
Lindsey Williams
Lindsey@filtersfast.com