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This company will not stand by Next Day Air (despite the carrier willing to issue a refund this company will not help and wants to blame COVID.). Do not offer next day air for $45 if you cannot stand behind it for your customer especially when the shipping company will offer a refund and you dont want to help your customer. Only order if you have the time to wait.
Tip for consumers:
Only use this company if you have the time to wait and NEVER use next day air unless you are willing to pay the price but not expect the package to be on time.
Products used:
I used the products however they did not arrive on time. I used another company for a different product and that company ensured the next day air service and stood behind it so I would definitely use that company and not PetVM going forward.
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I'm still waiting on a package from Jan.12.Each time I call customer service I'm told it's "out...
