Jane M.

Customer for 14 years will not be renewing. First American have worked on my A/C several times including replacing the compressor within the past few years,
I noticed that it was making a noise as it did a couple of years ago so I notified warranty.

Contractor was sent to look at the condenser. The contractor listened and his words verbatim is it's the compressor and the coils are old. He then stated, "the condenser needs replaced and First American will not warranty as the coils are old". I said well what do you expect the unit is over 20 plus years. He took a picture and sent to FAHW. Then tells me we can replace tomorrow for $$$$. With the temps we have in Nevada, we replaced it. I reached out to FAHW requesting to be reimbursed for the condenser.

Well, you guessed it they denied the claim. FAHW stated the contractor reported due to an accident the coils are bent that was a downright lie. There were no accidents. The only people that worked on the condenser were the contractors that FAHW sent.

My contract will end in December and will not be renewing. In 14 years I will have paid them $9,912.00.

Shame on them. Do yourself a favor and do not use FAHW.

I purchased glasses the lense did not fit in the frame at the top.i returned them and they received them on 2/6/23. At that time I called and changed the frame. Unfortunately it took days and phone calls to confirm that they got the change in my return instructions. I finally got an email to confirm the new frame which I did confirm. They new glasses finally went to production on 2/21/23. I have made multiple calls as I am leaving the Country and need my glasses by 3/6/23.2 calls today and no one can give you a straight answer. So I made a 3rd call tonight I was told they were ready I wanted to pay for express shipping so I could receive on time. I was put on hold and guess what the call was disconnected. I will be out of the country for 20 days and their return policy is 14 days. I will be returning the glasses if they are not correct and let my credit card deal with them. Buyer beware.