Jane O.

The airbnb strict cancellation policy makes no sense when booking many months to a year in advance, which one sometimes has to do. For example, to ensure lodging in Iceland, it is necessary to book a year in advance. A strict cancellation policy that requires the forfeiture of 50 percent of the amount paid if cancelled 6-12 months prior to arrival makes no sense. The strict cancellation policy should be re-defined to state that cancellations made prior to 6 months in advance will receive 100 percent refund--not 50 percent.
Also - it is impossible to get a question answered by the management/administration team. No phone numbers and no email addresses. Just an endless loop of Q&A - very frustrating.