Jane T.

This website is a scam, do not use the Essence store unless you have money to throw away. Its amazing how they are getting away with this even if they are based in Bulgaria there should be something that can be done about it. I ordered Chanel Coco perfume 100ml and was told that it was posted out the very next day but have still not received my parcel, I have sent emails requesting refunds but just get excuses, this has been going on for 6 weeks now. I have told them i don't want the perfume now as from what i have read, it will be fake anyway. I have now contacted my credit card provider and they are going to give me a refund.