Janet D.

I ordered fire crackle beads shown as red agate. I received brown fire crackle beads with brown mentioned in the title description. When I contacted customer service, I was eventually told that the customer service person had discussed this with her supervisor and felt that this was due to normal color variations. I sent in pictures and and pointed out that the 2 items have different numbers. Still, this was not their fault, and if I would scroll down farther, perhaps I would find what I want?!? Or, I could return the brown beads and try again. I said I had ordered what I want, but didn't get it, and saw no point in ordering it again if I were going to get brown again. I was told that I would, but I could jump through the hoops again if I wanted to. The whole time I did not feel valued as a customer. When I asked what they could do to fix my order and make me happy, they offered nothing except that I could try again. This person and her supervisor had met together and figured out that I was the one with the problem, not them, although I was not sent what I had ordered. They were most concerned with proving me wrong, and them right which was infuriating. I am disgusted with the priorities of this company and will not give them my business again.