Janet D.

In August we received
An Easylife catalogue inside our local Dundee
Courier. It contained adverts for devices and products of particular use to the
Elderly. My husband contacted them by
Phone in order to purchase a product to remove urine stains. It was called
Urine Stain Destroyer and cost £12.99 plus £4.99 postage. He placed an order
And was told that he would be automatically enrolled into their Easylife Motor
Club Trial costing £59.95 annually. He declined the offer because we are
Already AA members and have a very good reputable local garage that handles all
Of our car repairs, and did not wish to be involved with any other motoring
Organisations. However, the female sales woman would not take no for an answer.
She insisted that the contract would be sent and that he could cancel it as
Soon as it arrived in the post.

It arrived on 28th
August but the letter was dated 21st August so theoretically it had
Taken a week to arrive. If one wished to refuse the contract the company had to
Be informed within 14 days after the date on the letter. So clearly by delaying
The postage they were then only allowing 7 days for the recipient to change
Their mind!

On receipt my husband
Immediately signed the refusal section of the contact and put it into first
Class post the same day (28th August). He also sent a refusal email
On 1st September and followed that up with a phone call to the
Company on Monday 3rd of September. He was informed that the
Contract had been cancelled, so he was very surprised and annoyed that on that
Same day they had deducted £59.95 from his bank account. The bank is now
Pursuing the matter; I feel that this disreputable company are deliberately preying on the elderly and their underhand dealings should be exposed.