Thumbnail of user janetr1626

Janet R.

Contributor Level

Total Points
83

1 Review by Janet

  • MINDBODY

12/15/23

As a long time Mindbody user for my small business, we decided they were too pricey for our small business and decided to move on. This was also after the customer service went from 5 star to no stars! Hours on the phone to fix a problem with integration resulted in being told it was a glitch in the system and couldn't be fixed. We cancelled giving 30 days notice only to be told we had a contract that was up in April. We never signed any contract and they are refusing to let us out of said contract. They also cannot provide us with " The Contract" we supposedly have. We cannot remove our credit card from the system so essentially they are holding our business hostage. Please look elsewhere when searching for a software system for your business.

Service
Value
Returns
Quality

Janet Has Earned 1 Vote

Janet R.'s review of MINDBODY earned a Very Helpful vote

Janet Has Received 1 Thank You

Thumbnail of user kelseyg227
Kelsey G. thanked you for your review of MINDBODY

“Janet I am having the same problem. What did you end up doing? A Mindbody guy told me to put an expired card on fileā€¦”

Janet doesn’t have any fans yet.

Janet isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mirandaj84
4/12/24

Changes made to the business account are hard to navigate nobody can help you in customer service...

Thumbnail of user alexj1078
Alex J. reviewed MINDBODY
4/4/24

Makes sales promises they do not deliver on. Awful experience for your customers with the site...