I bought a shaper and got one free. They arrived 2 months later and appear to be what I ordered but they are WAY too small and the clasp on the strap was broken. I messaged them on Facebook asking if I could exchange for a larger size. They asked me my order number and as I was typing the number they blocked me. I tried to log in to their website to look up my order and there's no record of my order number. I'm not sure where to go from here as I'm in the UK.