On December 19,2023 I ordered two nightstands which were on sale for $304 each. I was contemplating getting the matching dresser so was on the website and noticed that the price on the nightstands had reduced to $284 apiece. I noticed this on December 23 only four days after I had ordered the nightstands. I got in touch with the company and asked if they would honor the new price. They said no even though it had only been four days since I had ordered. I then decided that I would cancel my order and just re-order at the lower price. So I asked the assistant if they would please cancel my order. They said they could not, but what I could do is return the items, but I would have to pay shipping. Clearly the return shipping on these items would be more than the combined $40 that I would be saving on the new sales price. The customer service person was polite and professional and I understand they have to follow their policies and are not in a position of making those decisions themselves. It just feels like poor customer service when in no more than four days the price goes down by $20 an item and the company will not honor that new sales price. I gave this company one star regarding service because they wouldn't honor their own sales price. I did not give them one star on service because the customer service rep had done anything wrong.
Update: The original customer service representative was able to get me in touch with a manager. While the manager still stated they could not give me the new sales price they were able to get me a 10% discount which more than took care of the 10%. I wish I didn't have to go through all this to get the better price but in the end, they were able to reduce the price for me. They did all this very quickly and without issue. I can now say I would recommend Wayfair. My new suggestion would be that people are kind to the customer service representatives and if you are, they seem to go out of their way to help you.