Janice C.

I will never book with FLIPKEY. We had to cancel nearly 5 weeks in advance due to my daughter being too sick to travel due to contracting Covid. We are receiving $0 back, despite your extremely misleading and disingenuous message on your site about being "flexible with travelers due to Covid". We couldn't even get the owner to defer our trip to a future date. He said "only if I can rent it out for your dates". Completely unacceptable. Every other reputable rental company is modifying their cancellation policies if covid-related.
The owner DID rent it for 2 of the 5 nights. Heard nothing from him about getting even a partial refund, even though he promised to if he rented the place. He is ignoring my messages. We lost over $1000 because my daughter got Covid and is still sick. I filed a complaint and didn't hear back from FLIPKEY. It has so far been 5 days.
Why even bother having this "Covid" message so prominently on every page of the website if it means absolutely nothing. I will continue to fight this and try to get my money back. This is the worst booking company I have ever encountered. I used to own a rental condo for 16 years and would never have treated someone this way with a family illness or emergency. Keeping $1100 of someone's money like this is greedy.