Janice C.

We just completed a beautiful renovation of our ensuite bathroom and we were excited to check out Restoration Hardware. We looked around and saw some beautiful towels, etc. There was not a person in sight to ask how much these towels were as there was no price tag on anything. We needed so many things to complete our bathroom but the place was empty. I called customer service, Yorkdale, as that's where I was at the time, the phone rang and rang and rang. There was no answer still nobody to be seen for any help at all. We finally had someone come and help us after we complained to a person just walking by. He found many items for us, and we became very excited, I put down my card and knew that my decisions were perfect. After a few minutes he told us there was not one thing in stock and we would have to wait until January 2024. How ridiculous is that? This is absolutely horrible customer service, and every sense of the word. So disappointed!