My order was rescheduled several times over the past while from April 2020 to September 2022. The new date doesn't work at all and I want my $500 back. When I contacted the online platform, because you can't speak directly to an agent on the phone, they refused to return my money. They suggested that I resell my tickets, even though it is an e-ticket with my name on it and there are anti-scalping laws in my country. So unhelpful and way more expensive than tickets my friend found on a different website.