Janine F.

Purchased a office chair for my daughter. Called up to return it because it was missing pieces and damaged. They gave me a RMA# and then the run around, this was my conversation.

Please wait for a site operator to respond.
You are now chatting with 'Cindy'
Cindy: Hi Janine, how can I help you tonight?
Janine Franklin: Yes this is my third time requiring about a return RMA# *******, Case ID: *******‏
Janine Franklin: I have never been so dissapointed with a company before.
Janine Franklin: I have waited three weeks for this return to take place.
Janine Franklin: I have not heard anything from you folks.
Cindy: I apologize for that. Are you not getting responses or just not answers?
Janine Franklin: Neither
Janine Franklin: I want this item picked up tomorrow or I am calling my lawyer.
Cindy: I see that the RMA was created on 10/22. Unfortunately the only thing I can do is to call the manufacturer tomorrow to get the status as they are closed for the night
Cindy: I don't see any order notes where you have called in other than the original call to set up the return
Janine Franklin: I don't care about the manufacturer. You sold me the item you take the item back. Do you understand?
Cindy: Not saying you haven't just saying if you have, the representative you spoke to did not notate your account
Janine Franklin: That's the same bull$#*! they told me yesterday and I never heard from anyone.
Janine Franklin: I'm sure you won't either.
Cindy: I do apologize and I can't help what you were told yesterday and I do understand your frustration. I really do, all I am telling you is what I can do for you
Janine Franklin: You schedule to pick up this item tomorrow or I am calling my lawyer.
Cindy: We need to get credit back from the manufacturer before we can credit you
Janine Franklin: No you don't do that. Its not my problem if you don't get credit back from the manufacturer. You can sell it to someone else.
Janine Franklin: You sold me the item you take it back.
Cindy: I apologize but I can't do that for you because there is a process to make a return happen and I can't get past the process all I can do is make the call to the manufacturer tomorrow when I get in the office at 12:30 PST and find out what the situation is from them and get back to you
Janine Franklin: No you can do it now.
Cindy: was this damaged in shipping Janine?
Janine Franklin: I have no idea. It was scratched and had missing parts.
Cindy: I am just trying to make sure I understand what the situation is so I can handle it correctly. I apologize that no one has helped you with this before, but I am trying to help you now I really apologize
Janine Franklin: then if you want to help schedule the pick up.
Cindy: My name is Cindy Barnes and my extention is 2247, like I said I get in at 12:30PST and can call the manufacturer at that time and get back to you
Janine Franklin: I'm not dealing with lies and non-responsive answers.
Cindy: I can't schedule the pick up or I would, the manufacturer ships the product for us and they are the ones who need to do taht
Janine Franklin: You don't seem to understand I don't care if the manufacturer takes it back from YOU, you still need to take it back from ME
Cindy: I really am trying to help you, I am. But I can't do anything to get around the process and I can't do anything tonight because they are closed I really do apologize
Janine Franklin: No your not helping me. Schedule the pickup.
Janine Franklin: Same crap I heard lastnight.
Janine Franklin: and don't worry I am copy and pasting this conversation for my lawyer.
Janine Franklin: Are you scheduling the pickup?
Cindy: I understand you are frustrated and I would be very happy to schedule the pick up if I could but I can't because I need to speak to the manufacturer first and they are not open
Janine Franklin: I want to speak to your supervisor.
Cindy: If you would give me until tomorrow so I can contact the manufacturer I would greatly appreciate it
Janine Franklin: I don't want to wait until tomorrow. Hey I know why don't you get me your supervisor.
Cindy: My supervisor has been monitoring this chat and he is aware of the situation but unfortunately he is in the same position I am in regards to speaking with the manufacturer
Janine Franklin: Or if you would like you can personally pay me back the money that you owe me and I will wait until tomorrow. So that will be $117 please, and then I will call you tomorrow.
Don: Hello this is her manger. We are sorry that the return has not been set up by the manufacturer. We will contact them during there business hours to get that set up for you
Janine Franklin: No, I want it set up now. I have waited way to long for this return.
Don: All return call tags come from them I again am sorry
Don: Its not possible
Don: They are closed
Janine Franklin: It is possible, so this company will be hearing from my lawyer tomorrow and I will be calling my credit card company to dispute the charge.
Don: You have that right for sure.
Don: I don't suggest that. We can resolve this quicker
Don: I just need them to be open
Janine Franklin: Really? Then you should have done it three weeks ago.
Janine Franklin: And I need you to schedule the pick up
Don: And will tomorrow. I am sorry for the delay.
Don: And will tomorrow when someone is there to do that
Janine Franklin: No your not. If you were you would schedule the pickup. But now its too late.
Don: They cannot be contacted there is no one to pick up the phone. Again I am sorry.
Don: This is going to happen just not tonight.
Unsatisfied Customer: Guess what Don/Cindy then you loose.
Don: I will make sure Cindy does this as soon as she gets in.
Unsatisfied Customer: No you won
Don: Okay
Unsatisfied Customer: No you won't
Unsatisfied Customer: They should have done this yesterday.
Unsatisfied Customer: and they didn't
Unsatisfied Customer: Nor did they call or follow up
Don: They were not open on the weekends either.
Unsatisfied Customer: They were open today.
Don: Manufacturers have Bankers hours.
Unsatisfied Customer: They told me yesterday they would take care of it TODAY
Unsatisfied Customer: No they don't
Don: I now am taking control of the issue
Unsatisfied Customer: No your not.
Don: It will be handled tomorrow
Don: Okay
Unsatisfied Customer: No it won't
Unsatisfied Customer: it should be taken care of now
Don: Okay
Don: No
Don: Not possible

At this point I threatened with a lawyer again, and he stated he was closing the chat and he was handling it. Not sure what to do at this point except call the credit card company and tell them its an unauthorized charge.