Josh P.

My experience with Living Spaces has left me confused and disappointed, overshadowing the initial satisfaction of their services. On March 25th, I purchased a couch that developed a defect by April 1 - a cushion depressingly flattened that was irreparable. I reported the defect within the seven-day return/exchange window. This led to a customer service representative explaining it would allow me another 7-day window to evaluate the repaired couch to decide an exchange or purchase of an extended warranty. Although the defect was addressed by a repair technician by April 4, the technician suggested this is a design flaw, having seen this exact issue with other models.

Initially reassured by customer service that I could opt for an extended warranty within seven days post-repair, I later learned this was not the case. The option to purchase the warranty was only valid within three days of delivery, a critical piece of information that was never communicated during my interactions with their team. This inconsistency in information has left me with a product I am nervous using and stripped me of the opportunity to purchase added protection. A standard one-year warranty feels inadequate for a suspected design flaw. With Living Spaces continuing to sell this couch with known issues, and customer service providing misleading information, my trust in their commitment to customer satisfaction has been lost.

Moving forward, I advise potential customers to approach Living Spaces with extreme caution: secure a significant discount and insist on immediate warranty protection, lest you find yourself in a similar predicament. Their furniture may look appealing but be warned—the post-purchase experience could greatly leave you with more regret than satisfaction.