JASEEM AFSAL T.

I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.

Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I have yet to receive a single response. Despite assurances over the phone that I would receive a reply within 24 hours, I have been met with silence and inaction.

On top of this, last Saturday, I was assured by one of your representatives that all items would be returned, and arrangements would be made for a prompt collection by your delivery team within 24 hours. However, no action has been taken thus far, and there has been no communication regarding the return process.

Additionally, I followed the instructions provided by "Omer" from your team to send product photos and details for a replacement, yet I have not received any response to that either. It is incredibly frustrating to experience such a lack of accountability and efficiency in handling customer concerns.

I want to emphasize that my request for the latest manufacturing date was not arbitrary; it was made out of genuine concern for my baby's well-being. While the product may not have expired, I specifically requested the latest manufacturing date for peace of mind. This request was communicated clearly through multiple channels before placing the order.