Jason K.

I have owned a s22i Norditrack bike for less than three years. My wife and I have used the bike less than 100 times. I went to do a ride last night on the bike and noticed that there was no resistance when I peddled during my workout. I contacted customer service and was told that I would need a technician to respond out to fix my bike ($125). Then I would have to pay for a part ($115 very least). After doing all of this, I still wouldn't know if this same part would just stop working in two years and I would again be in my current situation.
I was told that my warranty for the frame was 10 years (absolutely crazy because the frame is solid steel so how could this break?). The warranty on my parts expired in April of this year.
I'm lost for words for the price we paid for the brand new bike, yearly membership, and possible cost of fixing a part that should not have broke with less than three years of use.
Terrible business and aweful bike. Do not purchase this bike unless you are fully aware that you will be paying for yearly fix-it costs to maintain this bike. Lesson learned, do your homework. It is much cheaper to buy a lower costing bike and have not work then to be in the situation I am now in.
I didn't purchase this bike thinking I would not have to repair it at some point. Again, less than three years of use and it's now junk! Don't make things like they used to anymore.