I purchased a large pair of gloves in store. As I tried both gloves out for the first ride. One glove was large and the other was a medium (both gloves showed a large on the label) there was no problem with returning the gloves. There were no others in the large size so they ordered the correct size for me and I was called in two days when they arrived. This was opportunity to truly experience a company and, I feel that I did. I was impressed.
It was quick and thorough and painless.