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Be very weary of this site. I booked a load, paid the deposit citizenship or charges a fee for their service and your protection. According to them the person never picked up the load kept the money, and that was the end. Citizen shipper said they cannot do anything for the lost money other than the fee that I paid to them they will give me a code when I used to rebook and I should not have to pay, of course the code didn't work and I had to pay again. Be very careful you are basically putting your trust in a stranger as the company will do absolutely nothing for you to protect you.
Jason B.'s review of CitizenShipper earned 2 Very Helpful votes
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This site is too expensive and when you have a problem, there's no customer service support to...
First and foremost, I'd like to genuinely apologize for the challenges you've faced. We understand the concerns you’ve voiced, and deeply regret any inconvenience or stress you’ve experienced. Your feedback is crucial to us as we continuously strive to improve our platform and the experiences of our users.
CitizenShipper aims to be a trusted platform that connects customers with reliable transporters. However, we sincerely regret any cases where experiences don't align with our goals. Our team is dedicated to addressing concerns like yours thoroughly, ensuring clarity and providing guidance where needed.
For the situation you've mentioned, especially about the code not working, our Support Team has the expertise to delve deeper into the specifics. While I understand your hesitation given your experience, reaching out to them directly at support@citizenshipper.com will provide the most effective route to address and resolve such concerns. They’re equipped to understand the nuances and intricacies of individual cases.
Thank you for bringing this to our attention. We value your trust and will work diligently to ensure you feel supported and heard.