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Jason H.

Here

Contributor Level

Total Points
80

1 Review by Jason

  • Custom Offsets

3/13/24

Viewers please read I went on custom offset website typed in my car. I needed rims and tires for purchase the set up that they require. I guess the tires a month later they will fit my truck huge so I call of course nobody answers leave a voicemail. Finally someone calls me back they said it's my fault I ordered those tires and I can return them and get the right size. I told them it was on their website but they said I could buy anything I want I understand that but I'm not a mechanic so I typed in the car I'm looking for tires and rims for, I made a slice in the packing to check out the rims I like them they gave me a shipping label. I shipped them back to get the right size and even swap. If not, they owe me money cause I'm trading a truck tire for a car tire no I owe them $700. I don't know where this came from besides a $200 restocking fee OK the other $495 I don't even know what it's for and they don't either as I emailed 5000 emails later to find out what it's for and they don't know, so I gotta make an even swap. You guys messed up the size in the first place so there is no even swap even if I went with the cheapest tires I still owe money when the tires I bought $1000. The cheapest ones are 600 but I still owe money, has that make sense they're saying I owe $135 and I bought the $#*!tiest tires they got but guess what I'm something else for my set up I need hub spacers good thing you didn't send it again with the wrong $#*!. This company is a con artist. I recommend anyone that to go through somebody else local. This is my second order through them. My first order one year two days later I found my rims were corroding in my storage unit in the winter because I took them off for the winter guess what one year warranty not covered two days after my warranty over is when I found them all corroded to $#*! junk don't go through them. Tell him to pick up the phone to it's 2024. You don't have to email everything pick up the damn phone.

Tip for consumers:
Find a new company to buy rims, I promise you you will be happier with your results

Products used:
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Jacob W. – Custom Offsets Rep

Jason - Obviously some misunderstanding here as we allow customers to make buying decisions based on their own fitment knowledge. In our FAQs it is very clearly stated that fitment is the responsibility of the customer and if a customer should ever not be knowledgeable about fitment, we ask that they reach out prior to ordering so we can assist in fitment. This, however, we not the case as we were not contacted prior to the order, hence the restocking fees being issued as this fee includes the cost of return shipping, restocking fees with the vendor, and labor fees to dismount product. Our customer service team also works on a callback basis hence the need to leave a voicemail. Please reach out to our team with further questions on this matter. Thank you.

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