I was trying to purchase my ebook with a U. S Credit card but being physically in Canada. Reached out that evening to submit a request. Mentioned it was time sensitive. I got an e-mall back from "Marshall". IMMEDIATELY. He removed the conditions and I purchased my book within minutes. This is hands down quickest and one of the best customer service experience I had. Plus, we joked back n forth and seem like a stand up gentlemen. Give him a RAISE and Promotion STAT.