It was when I made my booking with them and saw the same message "your flight is not confirmed and payment has been processed" then I start jumping up and down. And it was too late when I googled for their reviews. I've faced the same problem all the people have here and was asked to give them up to 48hrs to handle it. There's nothing I can do but to wait and I don't expect anything good from them. I'll just have to reject whatever they offer and ask for a refund! Will never book any tickets from agents anymore, will book from airlines directly in-future.