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I just recently wanted to book a room via the platform. In the end, I have no place, and the platform is not willing to send my money back. I even offered to keep the booking fee for their efforts. But just random answers without.
I think I will never see my money again.
Jathu S.'s review of Erasmusu earned 13 Very Helpful votes
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Empty.
I thought I was making a request to see if the apartment was available and if I could get in...
I booked a room and I found out there are 4 of the exact same rooms in the exact same apartment...
Good morning,
We are sorry to read your words and for your unrest.
We have checked the communication with our agent in charge and this has been made following our established procedure.
Once the booking was not accepted by the accommodation provider, other available options have been offered. As my colleagues communicated, once this happen and especially for a city like Helsinki, finding accommodation at a budget can be possible, but not immediate.
It is completely ok to start the refund process. My colleague has been informed and they will contact you asap to proceed.
Thank you very much for your understanding.
Best regards,
The erasmusu team.