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I am one of the customers transitioned as part of Bank of the West's transition to BMO. And I can definitely the first-day experience has been horrible. Already started to think of moving out of BMO/Bank of the West. Our login credentials are not working. When you call their 888 #, there is no human present. A Phone Robot answers the call and if you don't know your account #, then it drops the call. If you go online to chat, the same thing happens with the chat. There is no human available for interaction.
It is absolutely disappointing to see how bad Kaiser is for its members. None of their doctors or new patient will read the system if a patient is transferring over from another carrier. I had to call over 20+ to get an appointment and still took another 5 calls to finally get an appointment. A complaint was filed with Kaiser Grievance department and they are also not available or will not call back to customer. What's the use of paying $1800 in premium for a platinum package where the services?
The doctors and staff at Kaiser has access to EPIC system which is connected to other healthcare provider. They DONT GIVE A DAMN OF learning about the patients prior history or approvals to smoothen out and speeding up the new onboarding process. Instead they want to dictacte what they want a patient to take as a medication. My wife missed her 20th week examination because Kaiser cannot get us an appointment. Now I am missing my diabetes medication because they want to do their own review and not read the prior doctors notes from another institution. This is absolute BS and lot of rework...
My personal opinion and feedback. Get better care by paying more and less rework... My familys health is more important than the buerarcy that goes on at Kaiser... So I AM OUT OF KAISER and going back to where I came from... Rather pay more than be stressed and frustrated...
Tip for consumers:
IF you dont have money constraints and want to be less stressed... I would look for a different insurance carrier.
Products used:
Kaiser Platinum Package.... Not worth the money... if I have to stressed and frustrated all the time... and noone who wants to help improve the experience.....
ADT Charged me $681 without my knowledge or permission. When I tried to cancel the service, they forced me into either signing a new 3 year contract or pay over 900 to cancel the service.
TODAY WITHOUT MY PERMISSION THEY CHARGE $681 and on top of it they closed the account.
What a worse company. PLEASE PLEASE PLEASE DO NOT GET ALARM SYSTEM FROM ADT AS THEY WILL MAKE YOU PAY WHEN YOU DONT HAVE A LOCATION.
AMERICA's #1 WORSE COMPANY OF USA.
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Stupid people they don't know much about the banking proceedings nor do they help u very much....
What unconscious disconnected fool approve such a terrible revision! My understanding of the...
