From my experience, the customer service has been pretty good. Apparently, when I entered in my shipping address, I forgot to put in my apartment number. The next day, a customer service rep called me to doublecheck the address since according to Postal, there was a possbility there was a # number, which indeed there was. If they didn't call me, then my package would have been sent back to them, which would be a nightmare. No issues with this company so far.