Jay D.

Wayfair- I ordered tile from them. The order said the tile- which I needed within 2 weeks would arrive. Days later I check back, still no tracking info. I called they said it would not show a date of delivery and because of the weight of the item they could not give me a tracking number- totally bogus answer. 2-3 more days go by I call again and by now it's getting closer to the installation date for the tile- the still can give me no tracking information just that it's on a freight. The next day I ask to cancel, I am not told that the item will have a charge, $25, immediately upon hanging up it says I was charged $200 of the $350. I call and try to reason with them based on their inability to schedule a time I have to cancel, they refuse. I disputed the charge with BOA, finding in Wayfair's legal contract that charges are only to be incurred UPON RECEIPT of an item, I never received it! I canceled well within the time and yet they made $200 off of my purchase and non-receipt of any item. This is some racket they have going on. No updates and when customer's get tired of waiting for an item, as we usually order with an end date in mind, they charge for cancellation. I will never spend another dollar on this company again, they are completely unprofessional in their policies, deliveries, and explanations.

I've spent hundreds on plants there. What I kept seeing was plants that varied wildly from the website- usually much much smaller! Then they kept having issues with tracking so I'd never know when plants would arrive.

The final straw was the wretched fiddle leaf fig they sent. It took them days to reply to my inquiry and then they said it was cold damage and they would only credit me $9. I paid $50 for a plant that will likely die because THEY FAILED TO SAFEGUARD IT! They are in the business of shipping plants! No one should receive a plant in the condition I did. I would definitely not recommend this company. They have horrible customer service and their products aren't the size or quality they claim them to be on their website.

I placed an order on October 9 for two pairs of pants and a top. It took two weeks to get one pair of pants and they don't mention they charge an international fee. Fine. It's now November 5 and I still haven't received 2/3 of my order! I've emailed and it's always an excuse, Covid, 7 more business days. I've ordered no fewer than 10 things from other stores well after this order, all arrived. This brand is ridiculous. I would never recommend or make another purchase.
(11-9-20 update- the rest of the order arrived, except it was supposed to have a pair of pants and top but it only had the top! Like is this a real legitimate company? I have requested a refund on the pants, no reply yet. They are the absolute worse!)