Took me three times on chat to get an e-gift card for a price match. Each time you have to wait 15-20 minutes to get an agent. With the premium they charge you would expect better quality service.
You can see in the 1st photo the provider is asking for money upfront for work that has already been done in the scope of the project. In the second photo you can see the provider admitting he was slow doing the work.
Tip for consumers: Don't use Fiverr.
Products used: I ordered a service an was basically ghosted by the company after the delivery did not arrive on time