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Do not be tempted by the pretty pictures in their magazines - you will never see the product in real life! Ordered two different costumes in AUGUST to ensure they would arrive by Halloween - when the package arrived, they had two of the same item in the box. Contacted them to say the wrong item was delivered, it took them 3 days to reply and instead of immediately sending the correct item, I had to take MY time to MAIL them back the WRONG costume and include on the slip that it was wrong. Fast forward TWO FULL WEEKS since I mailed that item back -- they contact me to say the originally ordered item is now unavailable! Infuriating and extremely disappointed. Order at your own risk - they do not care about their customers. I will never order from them again and I am reporting this review to as many sites as possible.
Tip for consumers:
Do not shop at Chasing Fireflies.
Products used:
I ordered the replacement costume from Disney Store.
Jay K.'s review of Chasing-Fireflies earned 2 Very Helpful votes
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Wish I could leave zero stars. Terrible experience! Be very careful. Most of the costumes they...
Chasing fireflies is not the store it once was. I have NEVER had an experience like this with ANY...
