Julian P.

I traded in a Samsung Galaxy Z4 to receive a $999.99 credit to which I only received a $160 credit after being emailed that the device was mailed back for damage. There is no detailed pictures or information regarding the damages and it seems like this is just a disingenuous means of getting customers to offer their equipment over to receive less than market values, so that equipment can be resold for greater profit. I don't want a $160 credit for my $999.99 device. I want my device as initially promised. If there is damage, which may have occurred during its time at Google, I paid for a protection plan that will cover its repair. Please either send me my phone or provide me a full $999.99 credit.

I've contacted Google Fi Support several times, only to have them explain they have the right to do what they want and hang up. No supervisor or higher level support available.

Case ID is **************