Jay R.

I like AmiAmi site and prices. The site is easy to use, but definitely could use more improvements and they sell their stock at MSRP.

But their English support team is terrible. When they screw up on your order, they like to use the saying "One-time courtesy" before they fix their mistake. Why is it a "One-time courtesy" when you screw up on my order? Basically, they won't take responsibility after this one-time courtesy and they are also calling me or you a liar.

I had 2 experiences. One of my figure box was open from the back because the seam on the edge didn't stick properly. I wasn't sure what made it unstuck, but it wasn't "new" to me anymore, and wanted a replacement because I wasn't planning on opening it. I still haven't opened it yet. I like to keep it in their box and mint. Especially since this was an action figure. They scared me with the "One-time courtesy" donkey crap so I didn't get it replaced.

Another time, they forgot an item and they use the "One-time courtesy" crap again. I spent thousands of dollars on AmiAmi already and this is honestly hilarious they won't help me. Im probably going to look for other sites like hobbysearch or use proxy services like zenmarket. (not affiliated) Those are the 2 next cheaper alternatives that I know of. I have another site for gundam kits.

I honestly hate their English support team and they definitely are not Japanese people. I expect Japanese customer service from a Japanese company that is shipping Japanese goods from Japan. And I had experiences with real Japanese customer service from eBay and they were very understanding and accommodating 5x better than US customer service.