I ordered flower for mom for her birthday. Wanted them sent a few day after order. Kept getting emails saying order can not be delivered due to florist availability. It also stated apon response they would send next avaliable bouquet. After responding 2 time and still receiving the same email I called. Customer service told me they would send a different bouquet, and they chose the one that was sent. Got conformation email and thought things were all good. A week later talked to mom still no flowers. This company made me look like a chump. Trying to do something nice for mom and now it looks like i did nothing. This is the worst experience I've ever had with Proflowers. I will never use them again and you should not either. There's better flower delivery services out there. Don't look like a chump!