Jayvone S.

They are the worst to deal with. I started working with them, originally POPSHOWROOM back in 2020 on custom manufacturing clothing. We did a number of samples and was finally coming close to getting the product down so we can start bulk ordering. Towards the end of this the person I was in contact with introduced me to their new POD service HUGEPOD. I thought it was great because I had another clothing business I was working on that just needed print on demand services and not custom cut and sew. I did try them out and liked what I got, but as usual with POD companies, quality comes at a cost when you put quantity first. I tried teespring and printify and printful for ANOTHER business and you really need to be careful with how you wash, what detergent you use, how you dry, etc etc.

Back to POPSHOWROOM. So towards the end of figuring out the product, I ordered 3 samples. $200 each. Because I wanted to try out three different variations so I can pick the most sucessful and we move forward with that. Life started to get hectic with me going back to school, working full time, and a business (another lol) taking off with process and revenue. I put POPSHOWROOM on hold. Come 2022 (I was still talking to them for this long, My most recent sample from them was delivered beginning of 2022) I told them in September on whatsapp that I'm still with them and wanting to move forward. Life is just hectic but will reach out soon. Come 2023 is when I started to pull out my hair with them

They completely disbanded POPSHOWROOM. I had no idea, they didn't send any emails or messages about how I was supposed to continue my $600 with them. I reached out to them in April/May to resume my order and I had to contact HUGEPOD because the people on whatsapp weren't responding. ALL I got was the runaround from them. They couldn't find my order because the idiot customer service people were looking under HUGEPOD files instead of POPSHOWROOM. I eventually gave up and tried again the beginning of December 2023. I had to teach them that they were looking under the wrong business name and then they did find my order.

These bafoons kept asking me if I wanted to start bulk order and I had to tell them 100x that I DID NOT FINISH THE SAMPLE AS IT WAS NEVER STARTED (The $600 order). Then they kept telling me they were reaching out to some department. After 2 days I follow up. They would go 'we reached out to a department and found that you have samples made, do you want to start bulk order?' OMFFFFFFGGGGGGGGGG I had to keep telling these incompetent customer service reps to put me in contact with a project manager or manager in general to get my order going. There response 'we reached out to a department and found that you have samples made, do you want to start bulk order?'... Then they started to 'not' receive my emails. Thy would follow up a day later and say that since they haven't heard back from me that would be closing the matter. Although I've been following up with them...WTH

HUGEPOD/POPSHOWROOM has to be THE WORST $#*!ing experience I've ever come across. They know what they are doing. I am asking clear questions. They just playing with me. I wish I can attach pictures of the chat emails so you can all see what I'm going through with them...