- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Ordered a clothing item from this company on Dec 10. Although it says that it will arrive in 5-9 days, it has never arrived. Customer service gave standard answers which are not helping, and request to refund and expedite orders was met with silence. Avoid using this site at all costs.
Order Number: **************
Ticket Number: *******
Jay Y.'s review of LightInTheBox earned 9 Very Helpful votes
Jay hasn’t received any thanks yous.
Jay doesn’t have any fans yet.
Jay isn’t following anybody yet.
Empty.
Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
Available trustworthy clear honest kind and good taste for goods
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35190889 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for what has happened.
Please note that the product you've purchased has a processing time of 3-6 business days, as it's indicated on the page itself.
We think you might have missed to take that into consideration. In fact, the estimated shipping date shown on your account was Dec. 20th.
This being said, I can see you required a cancellation of your order. We are really apologetic for that.
We're cancelling your order now.
Thank you very much for your kind support.
If you need any further information, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20174432
Sincerely,
Fabio
LightInTheBox Customer Service