Order came promptly and kept advised. Had slight problem with faulty clip - Bosch part within the box so not Buyaparcel fault. Rang them and phone was answered straight away - by a real person! - who advised she would see what was best way to sort and ring me back, which she did, within 1/2hr, to advise replacement part would be sent. This was on the Friday before Bank Holiday Mon - replacement part arrived Wed morning! Great customer service so will definitely use Buyaparcel again.