J B.

While sundance is great for clothes and things like handbags, we tried to order a nightstand. The catalog implies white glove, in-home placement. They twice sent it inadequately packed and it arrived with the legs cracked, just left on my front walk. I needed to find help to bring it inside in the winter. The first one arrived damaged and customer service was ok. They messed up the replacement and charged us for both. Then to fix it they needed to charge us a third time for some reason, placing 1800+ dollars of pending charges on my account that I could not use for other furnishings we needed for our new house. The charges finally went away although I did have to make an extra call to push the matter. The second one arrived damaged and the customer service rep acted as if we were very suspicious. Again, the legs were right up against the edge of the box with packaging and were cracked. I asked if they had a way to pick it up or send it via different shipping method and they quoted me a price that was equal to the three they already had on my account. I want to really like sundance but the logistics seem to escape their ability. I ended up on Wayfair instead and got a very similar piece that was packed extremely well.