My car holds 5.7 quarts of oil. I got the bill and was charged for 7 quarts. This was after waiting over an hour longer than they promised for a simple oil change. The time wasn't all that big a matter, but theft is a big problem. Also have no idea what a "1 Step Fuel Sys Cleaner" is but was charged for and never asked for it. Never again to any Pep Boys, but especially not the one in Yulee, FL.