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I have zero faith in this company's services or credibility! After paying for services for 4 months I was unable to log in because their system treated my service as cancelled! Then when I finally decided to actually cancel, I was told that I needed to do so in writing and that my fees may not be refunded, despite never being provided so much as a pamphlet or having used the service at all! This is a SCAM! The customer service rep actually had the gall to blame me for their system being flawed and not being willing to jump through hoops to gain access to a service that was touted to be convenient and effective!
Tip for consumers:
It takes an act of Congress to cancel this service and they will try to keep your fees despite providing zero materials or services!
J C.'s review of LegalShield earned 3 Very Helpful votes
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LegalShield we'll have someone call and convince you that they are going to do everything they...
Don't sign up with these clowns. Terrible service and even worse referrals to incompetent law firms.
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to provide you with some clarification and get you the support you need by investigatong this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Though we are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.