J D.

My order was suppossd To arrive at my hotel on a Friday. The shipment was for a funeral. It never arrived and I received no notice until after the supposed shipment date when I was no longer even in the same state. I received a response after numerous attempts to contact Anne Taylor that my order did not ship because it was sold out. This was four days after the order was supposed to arrive. I had to battle with customer service. Customer service at both Anne Taylor and shop runner were remarkably unhelpful. My hotel agreed to have the order shipped back. Still waiting to be reimbursed.