JD E.

Our six-year-old daughter began piano lessons a few months ago with a young teacher, RZ, at the Community Music Conservatory. Right from the beginning, this teacher seemed quite unfriendly to daughter and me. (One of we parents needs to sit in on the lesson, as daughter is forgetful and does not retain the teacher pointers in order for us to have good follow-up.) For the first lesson, teacher jumped right into the music book, even before establishing any rapport with our daughter. I had to interrupt at this point in order to provide some important information about our daughter. For the second lesson, I had my wife accompany daughter to the class. I didn't tell wife anything about the teacher, but afterwards, wife complained about how unfriendly the teacher was. I mentioned this to one of the school administrators, but thereafter, it seemed as we were personae non gratae. After three months of lessons, the teacher was apparently informed her contract would not be renewed for the next season. Teacher never showed up for the last lesson and did not inform us beforehand. When I texted her about this, her texted response was to criticize us and malign our daughter! I shared the text message and school administrators apologized well.
We were provided a new teacher, but after the 2nd lesson, that teacher literally stopped us from accompanying daughter to class–without any discussion or forewarning. (We have another daughter who took piano in another state with three other teachers for 8+ years and never had any question or issue about sitting in on the class, since we were not interfering or interrupting and were helpful.) School did not attempt to rectify and didn't have any other teacher, so daughter has now been unable to study piano for some six weeks while we seek another school or teacher.
To school's credit, we were provided some names of teachers in the area, and we received a written apology for both baffling and disappointing outcomes.

After five years of miserable signal strength, we finally cut the cord on AT&T yesterday. Went through an hour-long process of deactivating and requesting a deactivation pin#. But after the call, at the new phone store, it was discovered that AT&T had put a hold on our account and locked the phones. Never was informed of this … and there was no reason. We own our two phones and also we were on auto-pay system with our credit card. So we couldn't use our new sim cards. After an hour-long call with AT&T (again) we were informed that it would take 3-5 days to release our hold. Meanwhile we had no phone use. And this is the night before Hurricane Ian hit us in Florida. Next day spent another hour on phone with "Carmen" in Philippines and she started case #Cm*******_*******. Then she PROMISED she would stay on the line as she transferred us to her Port Activation Center. But she DISCONNECTED us and the new CSR had no idea of what was going on. And his system wasn't able to get any information on our case, so I had to spend a long time getting him up to speed. He asked us for a phone # to call us back but since we had no phones, this was obviously a stupid request. We gave him Google voice. He finally called us back after 30 minutes, said our service was now with T-Mobile and he "could not expedite our ticket". We were told to wait for a "call-back" … but no ETA. Carmen had said it would take 3-5 days. Meanwhile the hurricane was bearing down on us! Five hours wasted with ATT up to then, and still no phone use. THIS IS WHY AT&T IS LOSING CUSTOMERS AND REVENUE!

I didn't cancel service with ATT until I was at the TMobile store. At that time, the ATT rep did never indicate any problem or outstanding bill, and provided the transition pin so I could end service. It wasn't until a few minutes afterwards that the TMobile store clerk found their SIM card would not work and ATT had put some lock on our (owned) phones! Very unprofessional, cruel, and heartless of ATT, and now I have invested a total of 7 hours on phone with them! Latest development, after claiming we owe another $84 (we don't), they disconnected our call. After a call-back, now the CSR is claiming that the reason one phone has outstanding bill is because it is an Android phone (!) Makes no sense, since we are on same phone line. THIS IS WHY AT&T IS LOSING CUSTOMERS AND REVENUE!

After another 40 minutes RJ took my money to pay for future service, $84, and then abruptly transferred me to mobility service international!

Total time spent with ATT past three days SO FAR six hours.

9-29-22. Customer loyalty Dept. Retention transferred me to Loyalty Dept. Lorraine took notes and said she would transfer me to another department … transferred me to a dead line. Called back and spoke with Diandrea––I had to start all over again! Was then transferred to Wireless Sales(!), had to explain everything again. Sheila there transferred me to Porting Dept. Denise was sympathetic, gave me NEW information on a website I need to access to fill out forms. Then she transferred me to Tech support to see if our case could be expedited. Was disconnected after 15 minutes, but never got a call-back from tech support! Had to call back, and spoke with Paz, went through story for 20th time, she kept me waiting for another 35 minutes. Promised to email me with update, but…

9-30-22: By 28 hours later, still no update, so I placed another call to ATT. This time, was able to reach (miracle!) "Dee" a senior support tech. He at first said I had to go into an ATT store (!), but then I told him I was disabled and we are in a hurricane zone, so he agreed to escalate the case and work it immediately. Kept waiting on hold another 20 minutes. Then Dee explained that the phone could not be released because there is a $1,000 charge on our account (!). I told him I had heard this a few times in past few days but then that was refuted immediately by ATT. Such a charge makes no sense, as we own our phones and were on Auto-Pay. A check on our account online showed zero balance. Dee transferred me to Collections dept.

Dominique in Collections said there was no outstanding balance on our account. I asked that she have a 3-way call with tech support and was transferred to Geena. Had to explain everything again.

The device unlock system never worked (see screen grab), and no one at company would explain. Turns out AT&T will not let go of our phone lock because prior owner of phone didn't pay his bill. We ended up having to buy a completely new phone from T-Mobile, but at least we don't have to deal with AT&T ever again! 8.5 hours on phone over four days WASTED!

Ordered a scanner many weeks ago, promised delivery 3-5 days but all I have received from this scam site is excuses. Site uses website template common to most India and Red China scammers. Getting a refund from my Visa card!