I ordered two live plants. Email said they were delivered by UPS to my porch. After looking all around and asking neighbors on both sides, I found nothing. I opened two tickets as directed on Burpees website and posted a request for customer service on one of their Facebook posts. I never heard from them. It's not their fault UPS didn't deliver to me but UPS said work with the seller and I received No customer service. I won't buy from Burpee again.