I ordered a hourglass on 6/8/2020. Called end of August and David said he was working on it. Called again on 9/8/2020 and told he was having trouble getting the hourglass and expected getting the glass in 2 weeks but said the frame was done.On 11/28 David told me "You will have it next week". I replied when would I have IT and he said "I'm waiting on the glass part but the frame is done". SAME STORY I GOT ON 9/8/2020. I escalated the problem to PayPal on 12/17/2020 and got a refund the next day.