Bought a pair of UNISA sandals at the Ventura Burlington Coat Factory outlet store. Within 6 months, they totally disintegrated...apparently made of plastc. Over the 6 months they d stretched, causing me to trip several times, and the last time, the thong mechanism between my toes totally pulled away from the sandal. I spreadeagled on the sidewalk almost hitting my head against a brick building. When I attaempted to return them for either the $18.30 or another pair of equal vale, the manager Justine said, Sorry, 45 days max and w/t a receipt I can t help. I showed her the deduction from my checking account dated 6/19/2022 and asked her to run the debit card thru the system, but apparently they purge after a few months. When I explained I d shopped at Burlington in the 90s and still wear the London Fog, Perry Ellis, Calvin Klein, Anne Klein coats and jackets that I paid 1000s for and would no longer do so, she tartly responded, We ll survive...the store makes more than 1000s a year.
She had a great opportunity to keep a return customer and blew it. I reported her and the incident to Stephanie at corporate customer complaints, but unlike with Marshall s, with whom a similar incident occurred, I am not sure I ll get anywhere. Marshall s manager profusely apoligized and offered a gift card. I have since returned to Marshall s. I won t return to BCF. Not in Ventura. The store loojs unkempt like a thrift market, not a place for savvy shoppers. I think the buyers need to review their UNISA products. I don t want to break my neck because of them.
This is now geared to a different clientele. I like quality, and am willing to pay more than $18.30 to get it. So...nice knowing you, but no dice.