jeanne s.

I bought a "weekender" bag in October 2017 and it was really too heavy for true usage. I can't use it. I neglected to return the 2017 purchase quickly and went to look at the return policy (figuring I was out of luck, as I am) - but unfortunately I see that in the past 3-4 years they have (1) reduced their return window from 60 to 30 days (which for an online retailer is a very small window, ESPECIALLY for people traveling, and it caters to travelers), (2) added a $4.95 per item return fee (which is insane, a restocking fee on even $10 products amounts to a ripoff), so it's essentially a "you buy it, you keep it" policy for items under $20 or so, and (3) developed a nasty customer service problem, based on these reviews. Prior to the 2017 purchase I'd bought a lot of packing cube type bags from them and had a good experience, quite good. I think Amazon is crushing ebags because it seems that they are changing their business in ways that will make things worse for them.