Jeannette J.

I actually clicked on the email from Hover and went to their website and created a password but evidently could not find the information of how to pay them. Then I find my website gone from the internet and find no notice from Hover that I missed a deadline. I could not get onto my account using my password that I wrote down from that earlier visit, but am able to go onto their Help page which replies back on Feb. 7 telling me if I pay them by the Feb. 7 deadline $175 plus $17, I can get my domain back. For over 10 years my domain has renewed just fine. Hover should continue sending notices and make their website clear enough that a person can access their domain's account to update their payment.