I received my order and found all items were wrong because of MY error. After reading some of the negative reviews I got nervous about my return but nothing written was true of my experience.
I sent the items back, with tags and within the time frame set forth by them. My return was processed in a timely manner and with no hassle.
BTW, I found the prices and selections more than reasonable and the quality was great. Next time I won't use harness measurements to order a collar!