Shiptobox.com is VERY SLOW at getting your order ready for DHL or any provider for shipping! The only thing ok about this company is the fact you can communicate with them in several ways, such as on Whatssap, email, and they have often available on live chat on the website.
HOWEVER, they barely tell you anything serious, except telling you to wait and they are working on. I would spend half of several days talking to then on getting my order ready for shipping, they keep saying same thing over and over that: " Their IT team is working on it when it reading they will let you know. "
With Shiptobox.com, you can't ever be sure or guarantee on a date and time when will your order ready be shipped after received it from Amazon or Ebay, I have had an order where they took several days and after several hours of texts and emails communicate with them before they could get my order ready for DHL. They would take 3 or more days before they can get your order ready for DHL to pick up.