I recently experienced a power surge, during a storm, which shut down my receiver. It had happened several times in the past and I was always able to power it up again but not this time. I sent a query to Just Ask in hopes someone could help me get it going again. I got a reply from a man named Nathan who informed me about something I could try but he wasn't optimistic that it would work and said it probably would cost more to fix than it was worth. He was very knowledgeable about my problem and the make and modle of my receiver and even sent me two links where I could find reasonably-priced replacements. This was my 1st experience with Just Ask and I would have no reservations about using them again. I was completely satisfied with the knowledge and professionalism of the gentleman who answered my query.